Terms of service

OVERVIEW
Welcome to ROFTOX! The terms "we", "us" and "our" refer to ROFTOX. ROFTOX operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). ROFTOX is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.
To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information.
You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS
We have made every effort to provide an accurate representation of our products and services in our online stores. However, please note that colors or product appearance may differ from how they may appear on your screen due to the type of device you use to access the store and your device settings and configuration.
We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be exactly the same as depicted or rendered in our online stores.
All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction, on a case-by-case basis.

SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. ROFTOX reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until ROFTOX confirms acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting, as ROFTOX may be unable to accommodate cancellation requests after an order is accepted. In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the email address, billing address, and/or phone number provided at the time the order was made.
Your purchases are subject to return or exchange solely in accordance with our Refund Policy [LINK].
You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

SECTION 4 - PRICES AND BILLING
Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices do not include applicable taxes, shipping, handling, customs or import charges.
Prices posted in our online stores may be different from prices offered elsewhere or by third parties. We may offer, from time to time, promotions on the Services that may affect pricing and that are governed by separate terms and conditions. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern.
You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our stores. You agree to promptly update your account and other information, including your email address and payment information, so that we can complete your transactions and contact you as needed.
You represent and warrant that any payment information you provide is true, correct, and complete, that you are duly authorized to use the selected payment method, and that you will pay all charges incurred at the posted prices, including applicable shipping and handling charges and taxes.

SECTION 5 - SHIPPING AND DELIVERY
We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our reasonable control.

SECTION 6 - INTELLECTUAL PROPERTY
Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, audio, and the design, selection, and arrangement thereof, are owned by ROFTOX, its affiliates or licensors and are protected by applicable intellectual property laws.
These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material on the Services without our prior written consent. Except as expressly provided herein, nothing in these Terms grants or shall be construed as granting a license or other rights to you under any patent, trademark, copyright, or other intellectual property of ROFTOX, Shopify or any third party. All rights not expressly granted herein are reserved by ROFTOX.
ROFTOX's names, logos, product and service names, designs, and slogans are trademarks of ROFTOX or its affiliates or licensors. You must not use such trademarks without prior written permission. Shopify's name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.

SECTION 7 - OPTIONAL TOOLS
You may be provided with access to tools offered by third parties as part of the Services, which we neither monitor nor have control over.
You acknowledge and agree that we provide access to such tools "as is" and "as available" without warranties, representations or conditions of any kind and without endorsement. We shall have no liability arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which such tools are provided by the relevant third-party provider.
We may also, in the future, offer new features through the Services, including new tools and resources. Such new features shall also be deemed part of the Services and are subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS
The Services may contain materials and hyperlinks to websites provided or operated by third parties. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Services to access these materials or third-party sites, you do so at your own risk.
We are not liable for any harm or damages related to your access of any third-party websites, or your purchase or use of any products, services, resources, or content on any third-party websites. Please review carefully the third party's policies and practices before engaging in any transaction.

SECTION 9 - RELATIONSHIP WITH SHOPIFY
ROFTOX is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with ROFTOX. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and ROFTOX, including any injury, damage, or loss resulting from purchased products and services. You hereby release Shopify and its affiliates from claims, damages, and liabilities arising from or related to your purchases and transactions with ROFTOX, to the extent permitted by applicable law.

SECTION 10 - PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy, which can be viewed here [LINK], and certain personal information may be subject to Shopify's Privacy Policy, which can be viewed here. By using the Services, you acknowledge that you have read these privacy policies.
Because the Services are hosted by Shopify, Shopify may collect and process personal information about your access to and use of the Services in order to provide and improve the Services. Information you submit to the Services may be transmitted to and shared with Shopify and relevant third parties in accordance with applicable law. Review our Privacy Policy [LINK] for more details.

SECTION 11 - FEEDBACK
If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, "Feedback"), you grant us a worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute and display such Feedback in any medium for purposes including operating, improving and promoting the Services.
You represent and warrant that you own or have all necessary rights to any Feedback you provide and that your Feedback complies with these Terms. We may, but have no obligation to, monitor, edit or remove Feedback that we determine to be unlawful, offensive, threatening, defamatory, obscene or otherwise objectionable or in violation of any party's rights.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on or in the Services that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct errors, inaccuracies or omissions, and to change or update information or cancel orders where permitted by applicable law.

SECTION 13 - PROHIBITED USES
You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly, for any unlawful or malicious purpose; to violate applicable laws or regulations; to infringe intellectual property rights; to harass, abuse, harm, defame or intimidate others; to transmit false or misleading information; to send spam or other unsolicited promotional material; to impersonate another person or entity; or to engage in conduct that restricts or inhibits anyone's use of the Services.
In addition, you agree not to upload or transmit viruses or malicious code, reproduce or exploit any portion of the Services without authorization, collect personal information of others unlawfully, use automated means to access the Services in a manner that violates these Terms, or interfere with security or authorization features. We reserve the right to suspend, disable, or terminate access where permitted if we determine that you have violated these Terms.

SECTION 14 - AGENTS
This section applies if you use, allow, enable, or cause the deployment of an automated software agent to access, use, or interact with the Services. No such agent may access or interact with the Services where doing so violates applicable law, these Terms, or technical restrictions implemented by ROFTOX. We may limit, including by technical measures, whether and how automated agents access and interact with the Services.

SECTION 15 - TERMINATION
We may suspend or terminate your access to the Services where permitted by applicable law and where reasonably necessary to protect the Services, our business, customers, or other users, including where you materially breach these Terms.
Provisions that by their nature should survive termination, including provisions relating to intellectual property, feedback, limitations of liability, indemnification, governing law and dispute-related matters, will continue to apply after termination.

SECTION 16 - DISCLAIMER OF WARRANTIES
The information presented on or through the Services is made available for general information purposes. To the fullest extent permitted by applicable law, the Services and products are provided on an "as is" and "as available" basis, without warranties, representations or conditions of any kind, except where such warranties cannot lawfully be excluded or limited. Nothing in these Terms affects your statutory rights as a consumer.

SECTION 17 - LIMITATION OF LIABILITY
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation. Subject to applicable law, ROFTOX and its service providers shall not be liable for indirect or consequential losses that are not reasonably foreseeable. Nothing in this section affects any statutory consumer rights that cannot be excluded or limited.

SECTION 18 - INDEMNIFICATION
To the extent permitted by applicable law, you agree to be responsible for losses, damages, liabilities or claims arising directly from your material breach of these Terms, your violation of applicable law, or your infringement of a third party's rights.

SECTION 19 - SEVERABILITY
If any provision of these Terms of Service is determined to be unlawful, void or unenforceable, that provision shall be enforced to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed without affecting the validity and enforceability of the remaining provisions.

SECTION 20 - WAIVER; ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site constitute the entire agreement between you and us regarding your use of the Services, subject to applicable consumer protection laws.

SECTION 21 - ASSIGNMENT
You may not transfer or assign your rights or obligations under these Terms without our prior written consent. We may transfer or assign our rights and obligations where permitted by applicable law.

SECTION 22 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales, subject to any mandatory consumer protection laws that apply in your country of residence. The courts of England and Wales shall have jurisdiction, except where applicable law provides otherwise.

SECTION 23 - HEADINGS
The headings used in these Terms are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 24 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right to update, change, or replace any part of these Terms by posting updates on our website. Where required by applicable law, we will provide notice of material changes. Your continued use of the Services following the effective date of any changes constitutes acceptance of those changes, subject to applicable law.

SECTION 25 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at Contact@roftox.com or by calling +44 7473 986713.
Our contact information is posted below:

CONTACT INFORMATION

Store Name: ROFTOX

Website: roftox.co.uk

Phone: +44 7473 986713

Email: Contact@roftox.com

Address: 20 Grandholm Street, Woodside, Aberdeen, AB24 4DL, United Kingdom